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Todd's 2010 Predictions

As promised, however late, here are my predictions for 2010:

  • Twitter still won't show that it can make money. Twitter doesn't want to show that it can make money: all the better for valuation, according to many. Sure, there will be more deals, including some form of Twitter Pro account I would guess, but I predict you'll find Twitter (and Facebook for that matter, although they've monetized quite nicely) with its ear to the ground for technology and competitive developments in 2010, waiting for sunnier pastures before exiting. What will that exit look like, and when? Ain't nobody saying.
  • It's all about the RT. No, I'm not talking about Twitter's "re-tweets" here: I'm talking about the real-time web. The money that Twitter did get in 2009 came because it has its finger on the Zeitgeist of the web: the day-to-day, minute-by-minute trends and interests that content producers and attention whores alike want to get their hands on. Any technology that can help companies (or governments) put their fingers on the pulse of the public will be a prime target for money in 2010, both from private as well as semi-private and public coffers.

  • The PDA will be reborn alongside the intention web. The "personal digital assistant" was a really cool idea, but nobody wants to carry around even two devices, let alone three, four or five (e.g., phone, PDA, camera, iPod, ebook reader, etc.). The next generation of the PDA is being incubated inside your smart phone, with umbilical ties to all of your online services, from calendaring to movie preferences to shopping lists. Jeremiah Owyang calls this "beyond real-time" wave of innovation the "intention web" (see graphic below), and your smart phone will be the nexus for it:
"When Real Time is NOT Fast Enough"

"When Real Time is NOT Fast Enough"

  • The newspaper industry deathwatch will lose steam. Speaking of death, the newspaper industry will also stay afloat, thanks to technological and business innovation. Dan Kennedy put it best:

    At a moment when the newspaper business is hanging by a thread, it seems strange to suggest that maybe things aren't that bad. After all, as the Newsosaur, Alan Mutter, points out, 142 American newspapers shut their doors in 2009, and nearly 15,000 jobs at US newspapers have disappeared during the past year.

    Yet if you had believed the headlines, you would have expected the mediascape to look a lot worse for print.

    Paul Gillin puts it similarly:

    Most daily newspapers, in fact, operate in the black but massive debt accumulated during multiple rounds of consolidation earlier this decade were threatening their existence. The threat is still there, but it looks like there was more fat in newspaper operating budgets than many observers had believed. Washington Post publisher Katharine Weymouth has pointed out that her paper employs twice as many journalists as it did during the Watergate years, even after multiple rounds of cutbacks.

  • Augmented reality will be a reality, sans the cool shades or half-blind pedestrians. Yes, we'll get a few pedestrian accidents as people try out phone-based augmented reality apps like Layar (below). But the real usefulness of AR aren't quite AR apps yet, but transitional steps toward AR. These include apps like Google Goggles, which does photo-based mobile searches (although it's far from ready for prime time); and the many barcode scanning apps that are starting to tie into price check databases and shopping apps.

  • The PR lines will continue to blur. Speaking of PR, it's clear that the lines between paid and unpaid media are rapidly blurring, and the consequences are disturbing. While some pros are optimistic about this trend, I share Mark Story's and Shel Holtz's concerns about the trend, as exemplified most recently by the Huffington Post's decision to offer sponsored posts and tweets. As Shel points out, will this prevent companies from participating in conversations about their company online, simply because they don't want to pay to play?

  • [LATE ADD] We'll find something more interesting to measure. With all the talk about measurement and ROI this year, I couldn't resist adding one more prediction: we'll finally find something both interesting and useful to measure when it comes to PR and social media success. It certainly won't be ad equivalency or followers, and it probably won't even be ROI. Will it be engagement? No, that's just a fancy way of describing followers. I'd like to hear your thoughts...

  • [LATE ADD (29 DEC 2009)]: Amazon will have much more to worry about than the Nook. Rumors abound that Apple will take a stab at a portable tablet device taking aim at eReaders and netbooks both. Will Apple try to get into the book business like it's done with the music business? They'll have a much tougher go at it, but it seems like a logical step.

Okay, that's all I have for you. Let's see how I do. Have a very happy new year, everyone!

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Todd's 2009 Predictions & Recap

It's predictions season again. As I mentioned on Friday, the Society for New Communications Fellows got their heads together a couple weeks ago on this very subject. I won't spoil the fun by sharing all of our trends and predictions, but I will look back at my own predictions from last year and some of the big trends we saw. In my next post, I'll look forward even more and make some predictions for 2010.

The Birth of Web 3.0
Despite the continued prevalence of "2.0" everywhere we turn, last year I issued a few trends/predictions on my own blog, focusing on the semantic web, or "Web 3.0" as it's sometimes being called. Here's exactly what I said late last year -- I gave a two-year timeline, so hold my feet to the fire next year on these:

  • Trust. Trust is one of two remaining economic scarcities in the Internet Economy—there’s just not much of it out there. Chris Brogan put it nicely: “Though a company like Microsoft spent millions and millions of advertising and marketing dollars trying to improve our perception of the brand, none of us gave a sh!t until Robert Scoble came along and put a human shape around their online and event presence for us.” The trust barrier will be solved by understanding how human “trust agents” (as Chris puts it) work, and by allowing us to layer “trustworthiness” over all of our online interactions (not just in search, but social networking, bookmarking, blogging, etc.)
  • Attention. Attention is the other economic scarcity remaining. There are only 24 hours in the day, and we have to sleep for a good chunk of them. The competition for the rest of them is fierce. Applications that are smartest at competing for our attention—or at helping us understand what we should be paying attention to—will have a distinct advantage in the web 3.0 world.
  • Agents. Chris Brogan talks of human trust agents, but digital agents will finally come back into the public’s view as well. I’m not talking about the old school “tickler” agent (”Hey, don’t forget you’ve got to pick the girls up from soccer practice tonight”), nor am I talking about Google Alerts (”You asked me to keep an eye out for blog posts mentioning ‘Web 3.0?, so here you go…”). It’s closer to the kind of capability you see in good contextual advertising (my favorite example of which is all the “Bacon Salt” ads I get on Facebook after I signed up as a fan of the bacon page), but it’s both cross-platform and cross functional. As just one small example, you tell it that you want to be kept abreast of upcoming social media events, and it checks Upcoming.org, Facebook, Evite, Meetup, etc. and shares with you the events it finds, allowing you to sign up for them through its own interface.
  • RSS. I can’t tell you how wrong-headed so many interpretations of Forrester’s recent report are (Paul gets it right in this link). RSS is not dead. It’s simply buried so deep that most people don’t even know it’s there. But that doesn’t mean they’re not using it. Content syndication will be at the heart of web 3.0. It empowers almost everything I’ve been talking about in this post to some extent. Don’t sell it short. Look for ways to use it and build applications around it.
  • Semantic Web. I’m sorry. I hate to use this term. It has such negativity surrounding it. But let’s put all that bias aside for a second, and ask ourselves a question: What if there was a way, for instance, that my blogging software could understand that what I was writing about—in plain English—was an event I was trying to promote, and could translate that information so that it could automatically be shared with Upcoming, Evite, Eventbrite, Facebook, etc.? Tell me that wouldn’t be cool. The AI behind something like that isn’t too far away—hell, the Turing Test is pretty close to being passed.
  • OpenID! A conversation between myself, @RodBegbie, @al3x and @sbtodd on Twitter made me realize how important something like this will be to Web 3.0. If you assume that trust and interoperability will be at the heart of Web 3.0—go ahead, try to argue otherwise—then an idea like OpenID becomes critical. It provides a common identity platform for interoperability. YES, to quote Alex Payne, “It’s confusing for users and developers, it doesn’t bake security in, and it doesn’t solve a problem that non-geek users care about.” But it’s just confusing because nobody’s been able to explain it well. Security can presumably be fixed. And Like I said on Twitter, it might not solve a problem most non-geeks care about*, but down the road they might!

    * THIS geek certainly cares about it. I am LIVID every time some sites password security mechanism forces me to create YET ANOTHER password that I will ultimately forget. And what about interoperability? To make that happen, you’ve got to give away some security. For instance, for a lot of the cool (not to mention necessary) Twitter apps, I need to share with them my Twitter username and password. Having a security layer on top that ultimately ensured that Twhirl doesn’t have to know my password, or that I didn’t forget the super-strict password that I had to create especially for one service, could ultimately make my life easier.

Trends in 2009
The SNCR fellows called out some interesting emerging trends in 2009. Here are some highlights:

  • The line between journalism and blogging has blurred to the point that U.S. government is starting to pay attention (e.g., recent FTC rules)
  • Business schools have gotten on the social media bandwagon (finally)
  • It's easier to measure more aspects of your PR, advertising, marketing and social media programs; and big companies are rethinking how they pay for services based on this
  • Speaking of measurement, ROI was on everybody's minds and lips (but we're still not quite sure what to measure)
  • Government 2.0 is slowly, sporadically becoming reality, but (here's a surprise) very slowly
  • Privacy continues to be renegotiated
  • Customer service is now social
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