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Manish Mehta on the Nuclear Option: Fresh Ground #15

A little less that two weeks ago, I had the pleasure of moderating a panel on how big and small sized companies made the culture shift necessary to realize success in the world of the truly social company. The panelists were Andrew Sinkov of Evernote, and Manish Mehta, one of the original founders of Dell.com and VP of social media and community there.

Due to the #ashtag incident, the original keynoter, Neville Hobson, was unable to attend the event, and Manish was asked to step up and present, which he did. His story, in which he draws parallels between the rise of social media and the rise of nuclear power, was provocative and thoughtful, and we’re including an excerpt of it as this week’s Fresh Ground podcast. You can catch the full audio on the Fresh Ground blog.

The keynote will also be featured in an upcoming For Immediate Release Sessions & Speakers episode.

So here are some excerpts from the first part of Manish’s presentation on measuring social media and business value:

Listen Now:



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Our opening music is "D.I.Y." by A Band Called Quinn from the album "Sun Moon Stars" and is available from Music Alley, the Podsafe Music Network.

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You Can’t Buy Serendipity…

... but you can capitalize on it. Dave Carroll, of "United Breaks Guitars" fame, told his story -- and sang a great song at the end, so you will be rewarded for watching it all the way through -- to the attendees of NewComm Forum 2010 today.

Some of the most interesting success stories online -- I'm also thinking about David After Dentist, which got 56 million views compared to Dave's paltry 8.5 million -- came from serendipity.

The question you, as a business owner or marketer, should be asking is not how do you make your viral video, but rather how do you create an organization that is more likely to generate -- and ultimately capitalize on -- creative and engaging content. To a point raised by the opening keynote presenter Jackie Huba, you don't have to be a 1%er to be hugely successful, you just have to empower the 1%ers (the 1% of your community that create content).

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